Customer Service Advisor Care & Wellbeing Hub (Childrens) G2

Who You Are

As a Customer Service Advisor for Children's Services, you are a resilient, empathetic, and compassionate individual ready to be the first point of contact for sensitive issues. You excel in communication, build rapport easily, and have an unwavering passion for providing excellent customer service. Your dedication drives your ability to gather, compile, and present crucial information with precision and clarity. Your flexibility and proficiency in IT, particularly with Microsoft Office and Windows, will support you in this demanding yet rewarding role.

What the job involves

This role involves being the primary point of contact for calls related to children's services at Lincolnshire County Council. You'll handle calls from the public and professionals, such as police officers, nurses, and teachers, to report concerns about children. Your role is to meticulously gather information, ensuring nothing is taken at face value, and input it into the system to assist decision-making in Children's Social Care. Handling potentially distressing and sensitive calls requires a composed and compassionate approach. You will work at our offices in Lincoln City Centre, with hours between 8am and 6pm, Monday to Friday. Comprehensive induction and service-specific training will be provided.

Skills

• Exceptional customer service skills
• Strong communication abilities
• Empathetic and compassionate approach
• Ability to handle sensitive information
• Professional curiosity
• Ability to compile and present information clearly
• Flexibility in working hours
• Proficiency in Microsoft Office and Windows