Homelessness Reviews Officer WCR 2 Max
City of Westminster Council
Role
Who You Are
Westminster City Council is looking for an experienced Reviews Officer with proven expertise in managing complex homelessness reviews. You are someone who combines sound legislative knowledge with a customer-focused approach, guided by empathy and professionalism. Your proactive, self-motivated attitude enables you to work effectively under minimal supervision, ensuring all statutory decision-making is compliant and timely.
What the Job Involves
As a Reviews Officer in the Housing Services team, you will be responsible for conducting high-quality statutory reviews relating to homelessness decisions, housing register applications, and temporary accommodation suitability. Your role involves managing a complex caseload and liaising with service users, colleagues, and partner agencies. You are expected to drive queries and workloads independently in a fast-paced environment, while ensuring all case activities are accurately documented and legally compliant.
Skills
- Experience in completing homelessness reviews
- Knowledge of homelessness legislation and policies
- Strong statutory decision-making skills
- Proficiency with case management systems
- Excellent interpersonal and communication abilities
- Strong written and numerical skills
- Self-motivated and proactive in workload management
- Ability to work in a fast-paced environment